No.
All Hoku Labs products are intended solely for laboratory and research purposes. They are not
intended for human or veterinary use and are not approved for diagnostic or therapeutic
applications.

Our products are sourced directly from established manufacturing partners that supply multiple
businesses throughout the research industry.
By working directly with our manufacturing partners instead of multiple distributors, we’re able to
reduce unnecessary markups while maintaining consistent sourcing.

Where available, supplier-sourced analytical reports are provided.
As Hoku Labs continues to grow, expanding independent third-party testing across additional
products remains one of our long-term priorities.
We believe in being transparent about where we are today while continually investing in the
future of our quality assurance program.

Hoku Labs operates as a small, owner-operated business with minimal overhead.
Instead of investing heavily in expensive offices, large marketing budgets, or unnecessary
infrastructure, we focus on offering competitive pricing while maintaining responsive, personal
customer service.
Our goal is simple: provide quality research products at fair prices.

We currently accept the following payment methods:
● Venmo
● Zelle
● Cash App
● Apple Pay
● Bank Wire Transfer
We’re also working to add secure credit and debit card payments, which will be available soon.

Shipping is a flat $10 on all orders under $100.
Orders of $100 or more qualify for FREE standard shipping within the United States.
Most in-stock orders are processed and shipped within 1–2 business days.
Once your order ships, you’ll receive tracking information via email.

Yes.
We offer discounted bulk pricing for customers purchasing larger quantities.
Depending on the products and order volume, bulk discounts can range from 20% to 60% off
our standard retail pricing.
If you’re interested in larger orders, please contact us to request our current bulk pricing sheet.
We’d be happy to discuss options that best fit your needs.

Yes.
If you’re interested in purchasing products for resale or placing recurring bulk orders, we’d be
happy to discuss wholesale pricing options.
Contact us to request our current wholesale pricing sheet and learn more about our reseller
program.

Possibly.
Our website features many of our most popular products, but it doesn’t include everything we
have access to through our manufacturing partners.
If you’re looking for a specific research product that isn’t listed, please contact us. In many
cases, we’re able to source additional products or special-order items based on availability.
We’re always happy to discuss your research needs and let you know what’s currently available.

Storage recommendations vary depending on the product.
Please refer to the product page or label for specific storage instructions after receiving your
order.

Absolutely.
When you contact Hoku Labs, you’re communicating directly with the owner—not a large
customer support department.
Questions, order updates, and customer support receive personal attention because every
customer matters.

Hoku Labs was built on a simple idea: provide quality research products at fair prices while
treating customers honestly.
We focus on:
● Direct manufacturer sourcing
● Fair, competitive pricing
● Honest communication
● Responsive customer service
● Long-term customer relationships

We carefully source our products from established manufacturing partners and strive to maintain
consistent quality across every product we offer.
As Hoku Labs grows, we will continue expanding our quality assurance program, including
additional independent third-party testing.

Due to the nature of research products, all sales are considered final.
However, if your order arrives damaged or there is an issue with your shipment, please contact
us as soon as possible and we’ll work to make it right.

At this time, Hoku Labs primarily ships within the United States.
If international shipping becomes available in the future, updates will be posted on our website.